Privacy Policy

1. Introduction

Rieka Elevator and Escalators Pvt. Ltd. (“Rieka Elevators”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what we collect, how we use it, and the choices you have when you use our website or request a quotation, site visit or service.

2. Information We Collect

We collect information you provide directly to us, such as when you fill an enquiry form, request a quotation, book a site visit or create a client account:

• Name, phone number and email address
• Project or site address and building details
• Your requirement details (lift type, floors, capacity, etc.)
• Any messages or files you choose to share with us

We also automatically collect limited technical data such as your browser type, device and pages visited, to keep the site secure and improve it.

3. How We Use Your Information

We use your information to:

• Respond to your enquiries and provide quotations
• Schedule site visits, installation and service
• Send order updates, service reminders and important notices
• Improve our products, website and customer experience
• Comply with legal and regulatory obligations

4. Sharing of Information

We do not sell your personal information. We may share it with trusted service partners, installers and technicians who help us deliver our services, and with authorities where required by law. All such parties are expected to protect your data.

5. Data Security

We use reasonable technical and organisational measures to protect your information against unauthorised access, loss or misuse. No method of transmission over the internet is fully secure, so we cannot guarantee absolute security.

6. Your Rights

You may request access to, correction of, or deletion of your personal data, and you may opt out of marketing communications at any time by contacting us at the details below.

7. Cookies

Our website may use cookies and similar technologies to remember your preferences and measure site performance. You can control cookies through your browser settings.

8. Contact Us

For any privacy questions or requests, contact us at contact@riekaelevators.in or call +91 76689 35710.