Refund & Cancellation Policy

1. Overview

This Refund & Cancellation Policy explains how cancellations and refunds are handled for advances, bookings and services with Rieka Elevators. It should be read along with your signed agreement, which takes precedence where specific terms differ.

2. Site Visits & Quotations

Requesting a site visit or quotation is free of charge. No payment is required until you confirm an order.

3. Cancellation by the Customer

• Before production or procurement begins, you may cancel your order; a reasonable administrative/processing charge may be deducted from the advance.
• Once materials have been procured or custom manufacturing has started, the advance may be non-refundable to the extent of costs already incurred.
• Cancellation requests must be made in writing to our office or by email.

4. Refund Processing

Approved refunds are processed to the original payment method within 7–14 working days after deductions, if any. Timelines may vary depending on your bank.

5. Service & AMC

AMC and one-time service charges are generally non-refundable once the service period has started or the service has been performed. Unused full service periods may be considered for pro-rata adjustment at our discretion.

6. Changes to Scope

If the scope of work changes after confirmation, pricing and refund eligibility will be revised and communicated to you before proceeding.

7. Contact

For cancellations or refund queries, contact contact@riekaelevators.in or call +91 76689 35710.